Travel Information: COVID-19

Our Commitment to Our Guests

Property Precautions and Updates

We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments.

The wellbeing of our guests and team members is of the utmost importance.

OUR COMMITMENT TO CLEANLINESS:

We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and team members. Our health and safety measures include the following:

  • Compliance with all minimum state and local guidelines related to COVID-19
  • All team members have been trained on our new protocols
  • Utilization of EPA-approved cleaning & disinfecting agents that kill the COVID-19 virus
  • Face coverings required as part of uniforms for all team members
  • Hand Sanitizer Stations at high traffic guest touch points
  • Signage throughout public spaces on cleanliness, social distancing, and hand hygiene
  • Elimination and/or offering alternative options for any shared-use items that can’t be cleaned after guest use
  • Limiting team member room entry during stay (housekeeping, in-room dining). Housekeeping service being offered upon request only and will be provided when the guest in not present in the room.
  • Deep cleaning between guest stays; focusing on sanitizing every area of the room. Deep cleaning of high-touch items such as handles, knobs, pulls, and remote controls. High-touch items such as magaiznes, pens, and pads have been removed and are available upon request only.
  • Surface disinfecting wipes in guest rooms
  • Although masks are not currently required by the City of Naples, guests are strongly encouraged to wear face coverings when interacting with associates or when social distancing is not possible. Providing a safe environment for our guests and associates is a top priority and achieving this is a mutual responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering whenever you're in public areas of the hotel. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.

We ask that anyone who feels unwell or has been in recent contact with someone with COVID-19 postpone their travel for the safety of other guests and our team members.

For the most updated information, please refer to Centers for Disease Control and Prevention (CDC) or your local health authority.

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